3 MUST READS FROM DEC 21, 2011

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Here is my wrap up of must read stories from December 21, 2011.

 

Steve Jobs – 20 Life Lessons – the title says it all, be inspired by or simply understand what guided the day to day life of one of the most successfully leaders in recent history.

 

This Time It’s Personal – Well it Should Be – a great reminder of the importance of delivering a customer a memorable personal experience.

 

7 Tips for Managing Social Media from McDonalds - one of the most recognized brands on the planet shares its insights into social media.

 

Enjoy and let me know what you think of these articles. 

2011 SEASONS GREETINGS

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10 MUST DO THINGS BEFORE CHRISTMAS

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10 things to do by Christmas

 

With just 10 business days to go before Christmas here is the top 10 things I think you should do to end the year strongly.

 

1 – Thank in person (or at least with a handwritten note) your direct report team, colleagues and anyone that has played a significant part in your success during the year. If you have a number of layers of teams reporting through to you be sure to send them a note of thanks.

 

2 – Thank at least 10 customers in person or by phone.

 

3 – Communicate your operating hours during the holiday period, including emergency support options, if appropriate.

 

4 – Review a list of sales leads and call at least 10 of them before the year is out, especially if your product or service can help them during this busy period.

 

5 – If you have an impact on invoicing or debt collection get busy get the invoices out and overdue accounts followed up. January can be a specifically tight cash flow month so get a head start.

 

6 – Block out 2 days in the new year to review with your team the previous 6 months performance and to refocus efforts for the coming 6 months.

 

7 – Clear your inbox, not only is it important to be timely in responding to communication but it will help set you up for the new year.

 

8 – Donate to charity, no man, woman or child should be hungry on Christmas day – a donation from you will make a difference no matter how small.

 

9 – Buy yourself a Christmas present, you work hard and you deserve to celebrate your successes. If you don’t think you’re worth a present why would anyone else?

 

10 – Be sure, before you leave for the holiday break, to setup and test your email out-of-office reply.

 

Get busy and have a safe and enjoyable festive season.