Here is my wrap up of must read stories from December 21, 2011.
Steve Jobs – 20 Life Lessons – the title says it all, be inspired by or simply understand what guided the day to day life of one of the most successfully leaders in recent history.
This Time It’s Personal – Well it Should Be – a great reminder of the importance of delivering a customer a memorable personal experience.
7 Tips for Managing Social Media from McDonalds - one of the most recognized brands on the planet shares its insights into social media.


